An Interactive 5-Day Training Course
Achieving Operational Excellence Through People
Delivering Superior Values
to Customers, Employees and Stakeholders
Course Overview
Are you looking to achieve Operational Excellence and deliver superior value to your customers, employees, and stakeholders? Do you want to learn how to align people, processes, and technology for Operational Excellence and develop a people-centred culture that fosters continuous improvement and sustainable success? Then our "Achieving Operational Excellence Through People: Delivering Superior Values to Customers, Employees, and Stakeholders," training course is exactly what you need.
This GLOMACS 5-day Achieving Operational Excellence Through People training course will equip you with the knowledge, skills, and tools you need to achieve Operational Excellence through a people-centred approach. You will learn how to build a customer-centric culture that fosters employee engagement and empowerment, implement effective continuous improvement initiatives, engage stakeholders, and sustain Operational Excellence over time.
Throughout the course, you will immerse yourself in real-world case studies, interactive exercises, and group discussions that will reinforce your learning and engage you with other participants. By attending this course, you will gain a competitive edge in today's fast-paced and dynamic business environment, improve your professional skills, and contribute to the success of your organization.
Training Objectives
By the end of this Achieving Operational Excellence Through People training course, participants will be able to:
- Understand the benefits of a people-centred approach to achieve Operational Excellence
- Align people, processes and technology for Operational Excellence
- Build a customer-centric culture through employee engagement
- Empower employees for continuous improvement
- Engage stakeholders for Operational Excellence
- Sustain Operational Excellence over time
Who should Attend?
This GLOMACS Achieving Operational Excellence Through People training course is ideal for:
- Business Leaders and Managers who are responsible for driving Operational Excellence within their organizations
- Human Resource Professionals who are responsible for employee engagement and development
- Quality Professionals who are responsible for implementing continuous improvement initiatives
- Project Managers who are responsible for implementing operational improvements
- Anyone interested in learning about how to achieve Operational Excellence through a people-centered approach
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Introduction to Operational Excellence and People-Centered Approach
- Overview of Operational Excellence and its Benefits
- Importance of a people-centred Approach to Achieve Operational Excellence
- How to align people, processes and technology for Operational Excellence
- Case studies of successful companies that achieved Operational Excellence through a people-centred approach
DAY 2: Building a Customer-Centric Culture
- Understanding customer needs and expectations
- Creating a customer-centric culture through employee engagement
- Importance of customer feedback and how to leverage it for improvement
- Tools and techniques to deliver superior value to customers
DAY 3: Empowering Employees for Continuous Improvement
- The Role of Leadership in empowering employees
- Importance of a continuous improvement mindset
- Building a Culture of Accountability and Ownership
- Implementing employee training and development programs
DAY 4: Engaging Stakeholders for Operational Excellence
- Identifying and engaging stakeholders
- Importance of stakeholder feedback and how to leverage it for improvement
- Implementing effective communication strategies
- Managing stakeholder expectations and addressing their concerns
DAY 5: Sustaining Operational Excellence
- Importance of sustainability and continuous improvement
- Tools and Techniques to Sustain Operational Excellence
- Measuring and monitoring progress towards Operational Excellence
- Case studies of companies that sustained Operational Excellence over time
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
Sessions in international locations
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