An Interactive 5-Day Training Course
Best Practices in Claims Management
Practical Skill Sets to Save Costs and Time
Course Overview
A project starts and begins with a contract. The contract sets the stage for the project and the parties need to be well versed on how to navigate the contract and know the legal principles involved. In order, to successfully make and substantiate a claim or alternatively to defend such a claim, parties need to have the knowledge and various skills to manage claims, which in turn will be invaluable to parties involved in project management.
This training course will give all the best practices that will put you on the right track to avoid expensive mistakes which will affect the outcome of your project. The training course will address the key issues required to successfully deliver contracts with reference to international contract forms and best practice. The topics outlined below will be central to the successful management of risk by both contractor and employer and cover the main pertinent core contract administration and claims requirements.
This GLOMACS Best Practices in Claims Management training course will highlight:
- Identify and manage project contract claims relating to delay and variations in contracts
- Mitigate the risk exposure on projects through better management of claims
- Learn how best to resolve claims promptly in a fair and reasonable manner
- Understand the rights and obligations of both parties
- Assess, analyze and evaluate contractor claims
- Know how to defend claims and make counterclaims
- Resolving Claims Disputes and avoid expensive litigation and arbitration
Training Objectives
By the end of this Best Practices in Claims Management training course, you will be able to:
- Gain a full understanding of contract and contract claims.
- Have knowledge on how to streamline the claims process.
- Understand evaluation methods to identify claims and know what defences that are available
- Gain the knowledge to make you an asset to any claim management team.
- Insight into real life projects and scenarios with lessons learnt.
Who should Attend?
This GLOMACS Best Practices in Claims Management training course is suitable to a wide range of professionals but will especially benefit:
- Contract Professionals
- Project Managers
- Contract Administrators
- Contract Engineers
- Project Engineers
- Risk manager / Contract Risk Professionals
- Project Owners/Employers
- Contractors and equipment/material suppliers
- Contract Administrators and
- Quantity Surveyors
- Legal advisers
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Contractual Claims
- Overview of main contractual provisions relevant to claims and counter- claims.
- Types of claims, in construction and other areas – and their distinctive features
- Causes of typical claims.
- Re-measure disputes
- Set up project management assessment – PMA.
- Counter claims – how they differ from claims.
- Rights of set-off.
- Force majeure- when it applies and when not.
DAY 2: Variations & Delay Claims
Variations
- Disputes on variation claims
- Obligation to perform Work
- Extension of Time (EOT) & Acceleration
- Acts of Prevention by the Employer
- Rights of Set-off
Delay Claims
- Obligation to complete on time.
- When is “time is of the essence” ?
- Early warning of delays.
- Acceleration claims.
- Disruption claims.
- Acts of Prevention
- Global claims
- Concurrent claims
DAY 3: Claims Presentation
- Requirements for claim presentation
- Notices
- Timing, and time limits
- Are time limits binding?
- Defining features of claims evaluation and management
- Recognizing the causes of claims
- Warning signs of disputes
- Recording claims
Reviewing Claims
- Realistic appraisal
- When to make admissions – and denials
- Offers of settlement.
- Independent review
DAY 4: Contract Completion & Close Out
Contract Completion Critical Issues
- Date of Completion Dates
- Acceptance of punch list of defects - What is the effect?
- Passing of tile and risk - safety & insurance
- Warranties and Guarantees.
- Passing of Intellectual Property rights
- Defects and Exculpatory Clauses
Administrative and Contractual Closure – Checklist
- Receipt and formal acceptance of contractual terms
- No claim or investigation pending.
- All actions on contract price revision and changes concluded.
- All outstanding contract issues settled.
- Partial or complete termination involved & actions to be taken.
- Contract audit if required.
- Transferring lessons learned to future project.
Dealing with Disputes – Considering the Different Options
- Defects Liability period, contract claims and employer remedies
- Termination of Contract – rightful & wrongful termination
- Securing project closure and learning from the outcomes
- The Use of Dispute Resolution Boards for Construction Contracts
- Mediation of Claims Disputes
DAY 5: Breaches of Contract and Remedies
- Breaches of contract
- Quality of workmanship & Re-work
- Rejection, Full & Partial Rejection
- Liquidated damages and penalties
- Warranty claims
- Special issues with EPC &Turnkey contracts
Managing Claims and Disputes
- Involving lawyers
- Managing the legal process
- Setting goals
- Decision trees
- Controlling costs – and including them in your thinking
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
Sessions in international locations
Online Sessions
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