An Interactive 10-Day Training Course

Building Core Supervisory & Team Competencies

Managing a Team to Optimum Performance

Building Core Supervisory & Team Competencies

Course Overview

As a Supervisor in the business it’s important that you fully understand your role, as well as have the skills and knowledge to lead, as well as manage, your most important asset – your team.

This GLOMACS Building Core Supervisory & Team Competencies training course has been developed to equip Supervisors with the two important development areas aligned to their role – them self and their people, as well as manging and leading a team. It will focus on the role of the Supervisor as well as the important areas of self-management, managing people as well as performance. These are vital areas for focus of self-development and improvement. The second key area will revolve around leading and managing teams, understanding the dynamics as well as empowering the team to success. This essential development for Supervisors of all levels.

This GLOMACS training course will highlight:

  • The importance of the supervisory role for organizational success
  • Your own self-awareness to manage yourself and others
  • The analysing of risks and problems and providing effective decisions
  • How to manage people through excellent interpersonal skills and communication techniques
  • The key dynamics for a high performing team; assigning roles and structure
  • Using powerful engagement techniques to attain team alignment
  • Igniting innovation in the team to achieve increased performance, and empowering the team to success


This training course is split into two modules:

Module I - Achieving Supervisory Excellence

Module II - Building Team Excellence

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Training Objectives

At the end of this training course, you will learn to:

  • Understand and describe your important role in the organization
  • Understand your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
  • Learn time management techniques and problem solving models to improve decision making
  • Apply powerful interpersonal techniques to improve communication and manage others effectively
  • Understand the role of the leader in team situations as the facilitator of engagement, collaboration, innovation, trust and empowerment in team situations
  • Develop core team leading behavioral competencies to effectively lead a team
  • Create a high performing team through active engagement and collaboration
  • Manage team performance through trust and empowerment

Training Methodology

Participants to this Building Core Supervisory & Team Competencies training course will receive a thorough knowledge on the subjects covered by the training course outline with the instructor utilizing a variety of proven adult learning teaching and facilitation techniques. Training course methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the training course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during this GLOMACS Management & Leadership training course. In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Organisational Impact

Organizational benefits of delegates attending this training course include:

  • A more knowledgeable supervisor who fully understands their role in the organization
  • Greater communication and interpersonal skills development
  • Increased solution to problems, providing fast and efficient productivity
  • Effective and efficient decision-making
  • Reduced HR issues relating to team harmony
  • Greater professional managerial focus throughout the organization

Personal Impact

  • A greater understanding of your role, management and leadership
  • Increased confidence when dealing with people issues
  • Improved communication and interpersonal skills
  • Models and techniques to improve your problem solving and decision-making
  • Greater team performance, and team harmony
  • Development techniques to enhance your career

Who should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Newly Promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

Training Outline

Module 1: Achieving Supervisory Excellence
DAY 1: The Importance of the Supervisory Role in the Organisation
  • Supervisory Role: Importance in Organizational Success
  • Managing or Leading as a Supervisor
  • The Power Bases of the Supervisor
  • Supervisory Characteristics, Competences and Behaviours
  • Inspiring Change and Innovations Leading to Continuous Improvement
  • Personal Accountability, Reliability, Integrity and Honesty
DAY 2: Problem Solving, Decision Making and Time Management
  • Defining Problems
  • Assessing Risks and Analyzing Problems
  • Problem Solving Models and Techniques
  • Decision Making Processes
  • Time Problems
  • Prioritizing your Time and Others
  • Allocating Resources
DAY 3: Mastering Communication and Interpersonal Skills
  • Overcoming Communication Barriers
  • The Power of Questions
  • Active Listening Skills
  • How to influence the outcome / effects of others?
  • Persuasion and Negotiation: Keys to Personal Influence
  • Conflict Management: Managing Conflict Assertively
  • Effective Meeting Skills
DAY 4: Managing Your Team and Others for Results
  • Factors for Enhanced Team Development
  • Increasing Team Performance
  • Group Dynamics
  • Job Enrichment and Motivation
  • Effective Delegation of Tasks
DAY 5: Developing Your Team and Others
  • How people learn?
  • Positive Development: Training and Development Planning
  • Coaching for Personal and Team Growth
  • Giving Powerful Feedback to Increase Optimum Performance
  • Next Steps
Module 2: Building Team Excellence
DAY 6: The Development of Empowering Team Dynamics 
  • The Team Leadership Challenge
  • The Sociology and Structure of A Successful Team
  • Developing A Powerful Self-coaching Programme for Your Team
  • Working the Team Performance Curve
  • How to Build Empowering Team Dynamics
  • Identifying Optimum Team Roles
DAY 7: Achieving Communication Engagement and Alignment 
  • Team Communication Structures
  • Effective Interpersonal Communication
  • Active Listening
  • Influencing for Results
  • Creating and Communicating the Vision
  • Managing Change within the Team
DAY 8: Increasing Team Performance and Motivation 
  • Team Performance Management
  • Objective Setting for Increased Performance
  • Motivation and Reward within Teams
  • Active Conflict Management in Teams
  • Negotiation Strategies to Achieve Team Agreement
DAY 9: Igniting Team Innovation and Productivity 
  • Creating a Team Building Change Environment
  • Problem Solving: Defining the Problem
  • Team Problem Solving Techniques
  • Innovation and Creativity
  • Decision Making that Causes Proactive Results
DAY 10: The Simulation Environment and Final Design
  • Empowered and Sharpened Team Development
  • Empowering for Success
  • Effective Team Delegation
  • Developing A Proactive Plan of Action
  • Team Mentoring and Coaching
  • Feedback for Greater Improvement
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.

Providers and Associations


Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients


Additional sessions in international locations

Venue: Dubai - UAE
Fee: US $11,900
Date: 02-13 Sep 2024
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Venue: London - UK
Fee: US $11,900
Date: 07-18 Oct 2024
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Venue: Dubai - UAE
Fee: US $11,900
Date: 09-20 Dec 2024
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Venue: Istanbul - Turkey
Fee: US $11,900
Date: 28 Apr-09 May 2025
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Venue: Dubai - UAE
Fee: US $11,900
Date: 08-19 Sep 2025
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Venue: London - UK
Fee: US $11,900
Date: 13-24 Oct 2025
Book a seat
Venue: Dubai - UAE
Fee: US $11,900
Date: 15-26 Dec 2025
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