An Interactive 5-Day Training Course
Claims Management and Dispute Avoidance
Balancing Performance and Mitigating Risk
Course Overview
Most construction and engineering and related industry projects are complex, with a variety of stakeholders and often difficult and changing physical and economic environments, not the least of which are the challenges faced by business in the post-pandemic, high energy cost world. This is one of the reasons you should look to mitigate potential disputes at the tendering and contract phases and ensure that your company understands the importance of timely and effective communication, geared towards the avoidance of disputes, and mechanisms to prevent claims from escalating by the application of general principles of efficient claims management and mitigation that when followed will eliminate or minimize potential claims.
The principles of claim mitigation and dispute avoidance include a clear and carefully described scope of work, a reasonable schedule and an appropriate methodology of project execution tailored to the type of project and the degree of risk involved; fairly drawn contract terms that provide logical sharing of risk for possible changes and unknown site conditions, force majeure type delays, periodic reporting, fair notice provisions and approval times which also provide a basis for minimizing claims; ensuring the contract is written in clear language, removing any potential for ambiguity; and the mitigation of risk by the use of a risk management plan that allocates the risk between the parties on the basis of which one has the most control over the risk involved.
This Claims Management and Dispute Avoidance training course focuses on the knowledge, skills and processes required by a claims management team to actively engage these principles and develop corporate strategy which goes directly to the bottom line of a company in terms of cost control.
This GLOMACS Claims Management and Dispute Avoidance training course will highlight:
- The overall nature of contracts claims, their avoidance and defence
- Evaluation of the risk of claims within the scope of work
- Core procedures to mitigate risk
- Negotiation and re-negotiation to manage claims and keep relationships bouyant
- Understanding the difference between applicable core dispute resolution mechanisms
- Formulating policy to deal with claims efficiently
Training Outline
DAY 1: Claims Management in the Construction Industry - Overview
- Introduction to construction claims management
- Stages of disputes and outcomes
- Foundations of conflict and drivers of behaviour
- Nature of contractual and tortious liability
- Regulation and compliance
DAY 2: Claims Prevention
- Documentation and planning needs
- Logical and inclusive risk distribution.
- Scope assessment and contractor requirements
- Distribution of information to meet contract purpose
- Responsibilities of parties and stakeholders
DAY 3: Mitigation
- Project planning and methodology
- Express contract terms
- Risk management plan
- RFI procedure and timelines
- Indemnities, guarantees and insurance
DAY 4: Pursuance and Rebuttal
- Contract dispute and responding to a contract breach
- Claim identification, scope, responsibilities and viability
- Claim quantification: Financial compensation and/or time extension
- Negotiation and persuasion
- Exclusion, waiver, disclaimer, force majeure and frustration
DAY 5: Contemporary Issues in Dispute Avoidance Post Pandemic
- Policy and commerciality of disputes
- 7 methods of improving claims outcome
- Insurance in a post-covid world
- Variation clauses and contractual flexibility
- Finish up and final Q&A session
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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