An Interactive 3-Day Training Course
Coaching for Performance and Development
Course Overview
An old Chinese proverb says ‘Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.’ A purely directive approach to management, whilst ensuring that a task is executed, does little to help people to develop a sense of how to do things for themselves. Coaching helps people to become self-sufficient, using their own resources to solve problems, determine the best method of working and become more creative and productive. This intensive and highly interactive training course will help you to develop the skills of coaching excellence. This GLOMACS training course will lead you through every stage of the coaching process to help you to develop your staff to become self-sufficient. As they learn to think more for themselves and work with reduced supervision, so they make better use of their time and free up more of yours – a win/win for your entire team.
Training Objectives
By participating in this training course, you will:
- Be able to coach confidently, based on sound, tried and tested principles
- Be able to develop a more self-sufficient workforce
- Motivate your staff more effectively
- Have a real structure for coaching, which can be used both in formal and informal coaching conversations
- Be able to apply a range of different tools in coaching
- Be able to adapt your coaching style across different cultures
- Be able to help your staff to grow professionally and personally
Training Methodology
We use accelerated learning techniques to embed learning and enhance recall. Every theory is immediately grounded in working practice, so that transfer of learning to day-to-day work is easy and immediate. Coaching is a highly practical skill and the course will offer delegates many opportunities to coach each other in a safe and supportive environment. We will use a combination of presentation, small and plenary group discussions and practical paired activities, ‘freeze-frame’ role play, forum theatre, video, business games and case studies.
Organisational Impact
Organisations in which coaching is used widely have discovered many benefits, including:
- A greater talent pool
- Stronger technical skills
- More self-sufficiency amongst staff
- Higher motivation as staff rely on self-direction more than external supervision
- More time available to senior staff to focus on strategic development
- Higher staff retention
- Reduction in the costs of training
Personal Impact
Staff who have been well coached:
- Build skills and knowledge at a deeper level of ability and understanding
- Feel much more supported by their organisation
- Develop a greater sense of self-sufficiency
- Quickly become more productive
- Develop higher morale
Who should Attend?
Leaders, Managers, Line Managers, Administrators, Talent Managers, HR Staff, Supervisors and Anyone:
- With responsibility for managing and developing others in the workplace
- Who wants to increase their range of leadership and management styles
- Who wants to enhance their communication skills at work
- Who has a genuine interest in the development of themselves and other professionals
Training Outline
DAY 1: Coaching and the Coaching Relationship
- Distinguishing between coaching, mentoring and counselling
- What is coaching and when is it appropriate to coach?
- Benefits of coaching to both coach and coachee
- Qualities of an effective coach
- Establishing the coaching agreement
- Understanding the desired outcomes from the coaching
- Boundaries of the coaching relationship
- Testing the ‘chemistry’ of the relationship
- Ethical and professional guidelines
- Professional conduct
- Conflicts of interest
- Confidentiality and privacy
- Diagnosing need
- Establishing the purpose of a coaching session
- Understanding the coachee’s motivational drivers
- Tools to help diagnose coaching need
- The achievement matrix
- Helping the coachee to break big goals into manageable pieces
- A model for powerful questioning
- The achievement matrix
- Coaching models
- The GROW model – a structure for effective coaching
- Practical – coaching session
DAY 2: Developing the Coaching Relationship
- Review of Day 1
- Emotional intelligence and coaching
- Developing your self-awareness and awareness of your coachee
- Developing rapport
- Mirroring, pacing and leading
- Flexibility during a coaching session
- Developing your listening skills
- Active listening
- Listening without assumptions
- Direct communication
- Language and influence
- Positive versus negative language
- Giving feedback
- Non-verbal communication in coaching
- ‘Reading’ people to enhance communication
- Understanding visual, auditory and kinaesthetic preferences
- ‘Meta-programmes’ – the filters of our experience
- ‘Reading’ people to enhance communication
DAY 3: The Tools of Coaching
- Review of Day 2
- Planning and goal setting
- The power of goal setting
- SMART goals
- Creating a realistic and stretching plan
- Coaching for better time management and productivity
- The Covey time matrix
- Time stealers and interruptions
- The ‘Wheel of Life’
- Coaching for:
- Resilience and stress reduction
- Developing study skills
- Change
- Coaching in practice – finding and developing the talents of your staff - practical coaching session, based on realistic work-based scenarios:
- Coaching underperformers
- Barriers and helpers in achieving high performance
- Coaching average performers with potential
- Coaching high achievers
- Coaching and succession planning
- Coaching for improved working relationships
- Coaching underperformers
- Practical – coaching practice, building on learning for the three days of the course
- Action planning
- Individual planning, paired challenge and discussion and plenary declaration of actions
- Next steps
- Putting everything into practice in the workplace
- Developing your experience as a workplace coach
- Learning from your experiences
- Review, evaluation and close
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
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