An Interactive 5-Day Training Course
Conflict Resolution for Leaders
Turning Challenges into Opportunities
Course Overview
This Conflict Resolution for Leaders training course has been specifically designed to enhance leadership skills in the area of conflict resolution. During the training course delegates will be encouraged to appreciate that whist conflict is common in the workplace, it can either be engaged for positive outcomes, or will be required to be controlled and resolved to facilitate effective working. These alternative approaches may be achieved through the development of leadership skills which will be addressed during the training course.
The ‘Conflict Resolution for Leaders training course will benefit delegates by demonstrating how conflict arises and equip them with skills to prevent escalation and bring about effective resolution through mediation techniques. Team leadership skills will also be enhanced in terms of the effective management of differences and disputes between team members.
This GLOMACS training course will highlight:
- How to recognize causes of conflict
- Skills to harness discord and identify opportunities
- The key principles of conflict resolution
- Leadership skills for disparate teams
- Confidence in mediation roles
Training Objectives
At the end of this Conflict Resolution for Leaders training course, you will learn to:
- Demonstrate an understanding of the main causes of organisational conflict
- Understand how to take steps to minimise the impact of conflict
- Develop strategies for conflict resolution
- Understand the complexities of conflict in remote teams
- Adopt a leadership role in creating psychological safety in organisations
Who should Attend?
This GLOMACS training course is suitable for a wide range of professionals but will greatly benefit:
- Personnel responsible for taking on leadership responsibility
- Leaders who encounter dispute situations within their teams
- Department Heads wishing to create a culture of harmony over dispute
- Leaders who need to build on their communication skills to improve working relationships
- Managers and Leaders wishing to enhance their leadership approach to handling difficult issues which may lead to conflict
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Understanding the Principles of Conflict Resolution
- Defining conflict resolution and why does it need to be applied?
- How conflict arises and understanding common causes
- Conflict psychology and how emotions affect behaviour
- The fundamental process for resolving conflict
- Conflict resolution and leadership styles
- Leadership skills for preventing conflict escalation
DAY 2: Communication, Emotions and Empathy in Conflict Situations
- Handling difficult conversations
- De-escalation techniques for volatile situations
- Negotiation and problem solving
- Understanding emotions, interests and positions behind conflict
- Maintaining respect and empathy when dealing with parties in conflict
- Restoring communication breakdowns and personality clashes
DAY 3: Thinking Skills for Leaders when Handling Disputes
- How a leader may act as mediator
- Maintaining neutrality and impartiality
- Avoiding bias and utilizing thinking skills as a leader
- Understanding the emotional intelligence role in dispute resolution
- How leaders create ‘psychological safety in organisations
- Developing a culture of harmony and collaboration
DAY 4: Harnessing Team Friction for Positive Outcomes
- When healthy conflict can stimulate creative opportunity
- Ethical considerations in conflict resolution
- Team roles and understanding behaviours
- The leader’s role in building conflict resilient teams
- Working with remote teams to understand tensions
- Avoid conflict when handling cross-cultural teams
DAY 5: Organisational Leadership Aspects of Dispute Resolution
- Developing organizational wide strategies for conflict resolution
- Measuring successes in conflict resolution
- Conflict handling for negotiators
- Strategic planning and identifying potential areas for disputes
- Adapting leadership style for effective results
- Formal policies and procedures for dealing with disputes
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
What do you need to learn next?
Check our list of courses or let us customize a course for you.
View courses
