An Interactive 5-Day Training Course
Customer Experience Management
Building Relationships that Last: The Power of Effective CX Management
Course Overview
This GLOMACS Customer Experience Management training course is designed to help professionals learn how to manage customer experiences effectively. This training course covers all the essential topics related to CX, including understanding customer needs, implementing strategies that foster loyalty and business growth, and using various tools to create outstanding customer experiences. By the end of this training course, participants will have gained the knowledge, skills, and tools needed to create exceptional customer experiences that drive business success.
Training Objectives
The learning objectives of this Customer Experience Management training course include:
- Define and grasp critical concepts of Customer Experience Management.
- Analyze CX's impact on business objectives and financial performance.
- Map customer journeys and design strategies aligned with brand and customer needs.
- Utilize diverse customer research methods to gather actionable insights.
- Foster a customer-centric culture within the organization.
- Measure and track CX metrics for performance evaluation and improvement.
Who should Attend?
This CX Management training course caters to professionals who improve customer experience, including marketing and sales, customer service, product, operations, HR and business leaders.
This GLOMACS Customer Experience Management training course is of particular benefit to:
- Customer service representatives
- Sales and marketing professionals
- Product managers
- Customer experience managers
- Operations managers
- HR professionals
- Business leaders
Additionally, anyone who interacts with customers in any way can benefit from CX training course:
- Technical support specialists
- Finance and accounting teams
- Delivery personnel
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
- Fundamentals of customer experience management
- The power of customer-centricity and its impact on business success
- Understanding customer needs, wants, and expectations
- Research and strategy for customer experience
- Analysing customer data to identify trends and insights
- Building a customer-centric strategy aligned with business goals
- Setting CX metrics and KPIs for measuring success
- Designing and implementing exceptional customer journeys
- Leveraging technology and automation to personalise and optimise journeys
- Communication and customer engagement strategies
- Measuring and improving customer experience
- Key CX metrics and KPIs: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES)
- Analysing CX data and identifying areas for improvement
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
Sessions in international locations
Online Sessions
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