Enterprise Content Management

As the companies strive to work in a paperless environment, and information is the real intellectual property of an organization they usually focus on implementing Enterprise Content Management (ECM) solutions which can be either successful and lead the company or organization far in front of their peers or unsuccessful and create a problem and even a pullback system for an organization.

The main difference between successful ECM projects and disasters indicate either people behavior (acceptance, training, involvement) and planning problem.

It is often the case that business users are demanding an ECM solution and just expect IT departments to implement it, without the understanding that the solution is actually not a department wise but rather company wise.

But just managing the content is not enough, the content needs to be managed in line with legal and auditing requirements, and provide for the safety and security of the enterprise data.

Therefore, managing the documents in line with the international standard is of the paramount importance.

This training course will highlight the elements, principles and implementation paths for e successful ECM solution for any organization, in accordance to key ISO standards such as ISO9001, ISO15489 (Records Management) and ISO27001 (Information Security).

This GLOMACS training course will highlight:

• Enterprise Content Management (ECM) strategy in conjunction with records management and information security
• Enterprise Content Management (ECM) architecture
• Procedures and standards including ISO15489, ISO9001 and ISO27001
• Records management business tools like electronic file plan, retention and disposal rules, security rules, archiving, confidentiality and privacy
• Link between the hardcopy and electronic documentation systems and records management systems
• Metadata creation and importance
• Enterprise Content Management (ECM) resource requirements
• Enterprise Content Management (ECM) and GDPR

The delegates will:

• Understand Content Management legal requirements, standards and best practice
• Create information and documentation policies, procedures and requirements
• Understand the ECM structures, architecture and team organization
• Learn how to use metadata, business classification scheme for ECM implementation
• Learn the requirements of ISO 15489 Records Management and ISO 27001 Information Security
• Recognize the requirements of GDPR in relation with ECM
• Prepare for ECM implementation in relation to content lifecycle
• Understand the use of eDiscovery
• Develop content maturity model for their enterprise
• Acquire the insight into available ECM software
• Prepare for ECM change management as well as implementation of future trends

This is a GLOMACS training course for all involved in data analysis, presentation and graphic design, but will be especially beneficial for:

• Document Controllers
• Secretaries
• Administrators
• People Supporting Management and/or working in project teams
• Marketing Specialist
• Project Managers
• Public Relations Specialists
• Marketing Managers
• Campaign Managers
• Business Development Managers