An Interactive 5-Day Training Course
Healthcare Management & Operations
Agility & Resilience in Healthcare Delivery
Course Overview
The current healthcare leaders require to scan the environment and find ways to reduce operating costs while improving healthcare quality and effectively deal with the unforeseen turbulent times. The Covid-19 pandemic has brought to the fore the need for agility and resilience for individuals, society, and healthcare organizations in the entire world.
Agility and resilience represent two skills that can help us shift our thinking to a more effective way of dealing with changes and challenges. Both attributes represent “adaptive capacity,” which relates to how much energy and strength we need to address challenging, changing, and adverse situations.
This GLOMACS Healthcare Management & Operations training course will highlight:
- Lead and develop proactive mechanisms to avoid the potential risk
- Manage your medical department in an organizational matter
- Be aware of all related strategy tools in addition to the risk management
- Have the ability to evaluate the healthcare status and challenges
- A better understanding of quality principles & healthcare management functions
Training Objectives
Healthcare leaders' key role is to create and sustain an organizational environment that optimizes high-quality, safe, and effective patient‐centered care. The leader’s role is not confined to ensuring the best possible physical environment but extends to providing an organizational culture that supports healthcare team members in the often-stressful work of direct care provision.
This Healthcare Management & Operations training course main objectives are to enhance and scale-up the healthcare leadership and management skills of the medical chiefs and senior medical executives in strategic thinking skills towards excellence.
The objectives include:
- To provide the participants with enhanced skills to manage and administer their hospitals/medical department and prepare healthcare leaders to execute related programs and oversee improvement projects
- To help the participants acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, and creative problem solving, using seven thinking hats
- To gain a better understanding of quality principles & management functions.
- Provide training in the development & implementation of strategic planning
- Maximize productive collaboration and minimize counterproductive behavior
Who should Attend?
Healthcare management positions that usually attend to this agility and resilience training course are:
- Healthcare Senior Managers
- Departments Heads
- Clinical Sections’ Heads
- Other Healthcare professionals
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Healthcare Leadership Principles
- Leadership & Management Functions
- Power Sources of the healthcare Leaders
- Roles of the healthcare Leader/Manager
- Organizational Mission, Vision, and Values
- The Healthcare Leadership Skills
- Healthcare Leadership Styles
DAY 2: Building Agility and Resilience
- Healthcare Effectiveness & Efficiency
- Resilient people three characteristics
- Agility and Resilience Foundational Skills
- The Agility and Resilience Impact on Healthcare
- Johari Windows and Holland Theory
- Problem-solving & Decision-making
DAY 3: Creative Healthcare Leadership
- Thinking skills: PMI – CAF – SCAMPER - Critical Thinking
- The Thinking Hats for healthcare leaders
- Characters of Strategic Thinkers
- Understanding Healthcare Team Dynamics
- Tuckman Model: The Stages of Team Development
- The Belbin’s Team Roles
DAY 4: Healthcare Strategic Management
- A Strategic-Management Model
- Strategic Competitiveness: Suitability, Feasibility & Acceptability
- Strategic Planning Model: ABCDE
- Tools for Putting Strategy into Action
- SWOT Analysis & SMARTER Goals
- Strategy Implementation
DAY 5: Change Management in Healthcare Organization
- Change Models: Lewin, Kotter, McKinsey 7S and ADKAR
- Negotiation and dispute resolution
- BATNA, WAP & ZOPA
- Risk Avoidance and Risk Acceptance
- Contingent Valuation Method (CVM)
- Program review and Post-Assessment
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
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