An Interactive 5-Day Training Course
Hotel Operations Analysis
Driving Efficiency, Profitability &
Guest Satisfaction Through Operational Insight
Course Overview
In the increasingly competitive hospitality industry, operational excellence is essential for delivering outstanding guest experiences and achieving sustainable profitability. This Hotel Operations Analysis training course offers a strategic and analytical deep dive into the key operational levers that impact hotel performance.
Participants will gain a clear understanding of how to analyze data across departments—from rooms and front office to food and beverages and use this insight to drive performance improvement, reduce inefficiencies, and enhance service delivery. The Hotel Operations Analysis training course integrates analytical thinking with real-world applications to empower hotel professionals to make informed, impactful decisions.
This Hotel Operations Analysis training course will highlight:
- Core components and metrics of operational analysis in the hospitality sector
- Best practices in assessing rooms division and front office performance
- Key methods to boost F&B service productivity and cost control
- Benchmarking techniques and KPI utilization for profit optimization
- Strategies for integrating guest satisfaction data into operational plans
Training Outline
DAY 1: Foundations of Hotel Operations Analysis
- The hotel business model and key value drivers
- Understanding revenue centres vs. cost centres
- Hotel departmental structure and analytics needs
- Overview of operational KPIs across departments
- The role of analytics in service delivery and profitability
- Introduction to performance benchmarking (e.g. STR, GOPPAR)
DAY 2: Front Office & Room Division Performance
- Key room division metrics (RevPAR, ADR, Occupancy)
- Measuring front office efficiency and cost control
- Analysing check-in/check-out processes and wait times
- Linking guest feedback to front-line performance
- Forecasting occupancy and planning labour accordingly
- Integration of PMS and CRS data for insights
DAY 3: Food & Beverage and Support Functions
- F&B cost control: COGS, portioning, waste analysis
- Table turn time and average check size analysis
- Cross-departmental analytics: kitchen vs. service performance
- Housekeeping productivity and scheduling efficiency
- Energy, utility, and maintenance analytics in cost control
- Health & safety compliance data as operational input
DAY 4: Financial and Guest-Centric Analysis
- Profitability analysis: GOP, NOI, flow-through
- Linking customer satisfaction scores (e.g., NPS) to operations
- Root-cause analysis of service failure
- Using dashboards to monitor real-time KPIs
- Departmental budget analysis and forecasting
- Analysing social media and online review data
DAY 5: Strategy, Benchmarking & Continuous Improvement
- Developing a hotel operations scorecard
- Benchmarking performance against industry norms
- Setting goals and improvement targets
- Staff engagement and performance dashboards
- Aligning operations with strategic priorities
- Action planning and key takeaways
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
What do you need to learn next?
Check our list of courses or let us customize a course for you.
View courses
