Incident & Crisis Response Communication Skills

This GLOMACS Incident & Crisis Response Communication Skills training seminar will provide the key steps every organization must take to avoid being irreparably damaged by a crisis. Packed with practical advice, useful materials and case studies, participants will learn how communication and operational response together are integral to an effective incident response and protecting reputation.

Every sensible organization recognizes the risks they face and that disaster could potentially strike at any time. The learning contained within this GLOMACS Corporate Communication training seminar might make the difference between demonstrating strength and resilience to your stakeholders or humiliating public failure. This GLOMACS training seminar takes a step by step approach to all the learning necessary to pre-empt crises and respond to major incidents should one occur. 

The media can be very unforgiving organisations who they perceive to have made mistakes and effective communication when under the media spotlight will be vital to coming through unscathed. This GLOMACS Corporate Communication training seminar on Incident & Crisis Response Communication Skills provides the skills and confidence to understand the communication environment and what you must do in order to succeed when disaster strikes.

This GLOMACS seminar on Incident & Crisis Response Communication Skills will highlight:

• An awareness of the media and communication environment at the time of a crisis
• The available media platforms and practical guidance on how to use them
• How communication is integral to effective operational response
• How to create an incident communications plan alongside a range of useful planning tools
• Practical skills for media communication and supporting case studies

• Develop practical skills enabling effective communication at the time of an incident
• Familiarize students with both techniques & technologies involved in crisis communication
• Provide a health-check for your personal & organizational readiness
• Provide the confidence to know that your response strategies are appropriate and effective
• Build relevant knowledge through exploring relevant case studies and practical exercises
• Develop flexible creative and well motivated teams

This GLOMACS Corporate Communication training programme has been designed for PR practitioners and for senior professionals such as team leaders or technical specialists elsewhere in the organization who may be involved in the handling of crises, responsible for the management of public reputation and the rebuilding of business capacity after a serious incident or issue has hit.

This GLOMACS training programme on Incident & Crisis Response Communication Skills is also relevant to anyone likely to have responsibility for the delivery of public relations and communication activities during a time of crisis for the organization;

• Health, Safety & Environment Professionals
• Management team tasked with the direct delivery of internal and external communication activities or oversight of specialist sub-contractors with this responsibility in a time of crisis
• Senior operations personnel with responsibility for managing teams whose role includes public relations and or internal communication during a time of crisis
• Those holding responsibility for the strategic use of Public Relations and with responsibilities for business resilience