A Human Resource Certification Institute (HRCI) Pre-approved Training Course
Industrial Relations (IR), Employee Relations (ER) & Trade Union Harmony
Negotiation, Conflict Resolution,
and Engagement in Organisations
Course Overview
This exciting and innovative GLOMACS training course will introduce you to the latest and world best practices in Industrial and Employee Relations (ER-IR), suitable for all African organisations. This course is very practical and highly rewarding. It is about the maintenance of the employment relationship, essentially how trade unions and management of an organisation interact and can cooperate to encourage capacity building.
This interactive GLOMACS training course will provide participants with current and important information on the structure, functions and objectives of Trade Unions. It will also explore transformational IR/ER and encourage good working relationships with all stakeholders.
Industrial Relations (IR) & Employee Relations (ER) has undergone many changes over the past decade, but it continues to be a critical area for all organisations, particularly those in Africa. In the last 40 years, African trade unions and Industrial Relations (IR) Professionals have built capacity skills, especially in education, gender issues, and health issues.
Expanding on this important work, this GLOMACS training course will highlight:
- The importance of a Management – Trade union partnership
- The employment relationship and the psychological contract
- Managing workplace conflict, mental-health first aid and workplace bullying
- Negotiation techniques that promote a win-win approach
- Ways to keep any Trade Union strategically evolving and relevant
Training Objectives
By the end of this GLOMACS course, participants will learn to:
- Develop a collaborative approach to Industrial Relations (IR) & Employee Relations (ER)
- Examine techniques for enhancing & transforming Industrial Relations (IR), Employee Relations (ER) and Trade Unionism
- Appreciate the importance of employee engagement and empowerment
- Critically analyse effective conflict resolution and workplace mediation
- Describe the emerging challenges to trade unions globally and in Africa
Who should Attend?
This GLOMACS training course is suitable to a wide range of Professionals, but will greatly benefit:
- Anyone involved in Industrial Relations (IR), Employee Relations (ER) or Labour Relations
- Union Delegates and Officials
- Human Resource Management (HRM) Professionals
- Employee Relations (ER) Personnel
- Industrial Relations (IR) Personnel
- Those Managers who would benefit from an understanding of trade union and IR issues
- Anyone who wants to learn practical skills in labour negotiation and workplace mediation
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Employee, Labour & Industrial Relations in Africa
- The context for employee & industrial relations
- Trade unionism in Nigeria – Past, Present & Future
- Survival/relevance of trade unions – tools for engagement
- Current Global trends in Employee & Industrial Relations
- The changing employment relationship and psychological contract
DAY 2: Negotiation Skills for Industrial Harmony
- A win-win approach to negotiation
- Stages of negotiation
- The Coleman Raider “bare-bones” model
- Exploring competition and cooperation
- Introduction to reframing techniques
DAY 3: Managing Conflict and Promoting Industrial Harmony
- Resolving and managing conflict
- Avoiding conflict escalation
- Alternative dispute resolution (ADR)
- Understanding arbitration, conciliation, and mediation
- Workplace mediation techniques and skills
DAY 4: Key 2nd Decade Issues for the Workplace
- Emerging workplace issues for ER/IR and Trade Unionists
- Understanding mental health in the workplace
- Mental Health First Aid (MHFA) techniques
- Workplace bullying – analysis, intervention and prevention
- The future of work – robotics, Artificial Intelligence (AI) and the Flexible Firm
DAY 5: The Tools of Engagement
- Understanding transformational leadership
- The power of empathy
- Principles of engagement
- The importance of stakeholder engagement
- Personal action planning
Certificates
- On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Accreditation
GLOMACS is proud to hold the Approved Provider status with HR Certification Institute (HRCI®), an internationally recognized certifying organization for the human resource profession. This partnership grants us the ability to provide pre-approved HR Courses which qualify for re-certification credit of HR Professionals.
HR Certification Institute's® (www.HRCI.org) official seal confirms that GLOMACS meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®."
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
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