An Interactive 5-Day Training Course
IT Demand Management in the Modern Environment
Course Overview
Understanding what resources is required and at which points are critical, if IT resources are to effectively support an organisation in a prudent economic manner. Inadequately planning can result in inefficient use of resources, lack of commercial capacity and the inability to harness commercial growth opportunity effectively. IT Leaders are now placing effective IT Demand Management on their factual requirements, rather than a simple guess or over capacity.
This IT Demand Management in the Modern Environment training course will assist organisations understand how to predict customer demand for services effectively, with elasticity of demand. It will further review the best models for understanding patterns of business activity in relation to the services, in line with international frameworks.
This GLOMACS IT Demand Management in the Modern Environment training course will feature:
- Capacity Management
- Availability Management
- IT Service Continuity Management (ITSCM)
- Information Security Management
- Demand Management
Training Objectives
By the end of this training course, participants will be able to:
- Understand and define service design in planning and optimization and lifecycle context
- Define processes across the service lifecycle pertaining to the Capacity management
- Understand Availability management as a capability to realize successful service design
- Define IT service continuity management as a capability to support business continuity management
- Implement Information security management as part of the overall corporate governance framework
- Define Planning, protection and optimization roles and responsibilities
- Appreciate Technology and implementation considerations
- Consider appropriate organizational roles and commercial considerations
Training Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in this training course & group discussions. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.
Who should Attend?
This training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.
This GLOMACS IT Demand Management in the Modern Environment training course is suitable to a wide range of professionals but will greatly benefit:
- Capacity Manager
- Availability Manager
- Change Management Personnel
- Security Administrators
- Applications Support Staff
- IT Operations Manager
- Network Control and Operation Personnel
- Business Continuity Manager
- Security Manager
- Service Portfolio Manager
- Supplier Relationship Manager
Training Outline
DAY 1: Planning Capacity and Optimisation
- An Overview of Planning and Opsonisation Management
- The Value of Capacity Management and Optimisation to the Business
- The role of Service Design Optimisation
- Key Service Design and Optimisation Principles
- Summary
DAY 2: Capacity Management
- An Overview of Capacity Management
- Capacity Management Principles and Best Practice Techniques
- Business Process Engineering for End to End Process Flow
- Design Components, Strategies and Operational Activities
- Benefits and Business Management Value
- Summary
DAY 3: Availability Management
- An Overview of Availability Management
- Availability Management Principles, Analytics and Best Practice Techniques
- Design Components, Strategies and Operational Activities
- Benefits and Business Management Value
- Summary
DAY 4: IT Service Continuity and Security Management
- An Overview of IT Service Continuity
- IT Service Continuity Management Principles, Strategies and Best Practice Techniques
- Measurement Models and Matrices
- Information Security Management for Principles of Demand Management
- Information Security Strategy and Best Practice Techniques
- Summary
DAY 5: Successfully Implementing Demand Management
- Detailed Analytical Review of Demand Management Principles
- How to effectively plan the entire process
- Stages to successful implementation.
- Organisational Roles and Responsibilities
- Commercial and Governance considerations
- Summary
- Continual Process Improvement
- The Future Trends in IT Quality Management
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
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