An Interactive 5-Day Training Course
Maintenance Contracting & Outsourcing
How to Improve Your Maintenance Contracts and
Contracting Process
Course Overview
In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.
This highly interactive GLOMACS Maintenance Engineering training seminar on Maintenance Contracting & Outsourcing will ensure that you understand how to decide rationally what maintenance activities to outsource and what's not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the seminar with the tools to improve your contracts and contract management.
This training seminar will highlight:
- Understanding Outsourcing considerations
- Contracting Types, including Service Level Agreements (SLA’s)
- Key Performance Indicators (KPI’s) to Monitor Performance
- Developing Contracts – The Contracting Cycle
- Negotiating Skills
- Continuous Improvement and Performance Management: How to Evaluate the Performance with All Parties Involved
Training Objectives
At the end of this training seminar, you will learn to:
- Decide rationally what maintenance activities to outsource and what's not
- Use the features, functions and benefits of lean maintenance contracts
- Use the most applicable type of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
- Define service levels and monitor the contractor performance
- Develop and negotiate a maintenance contract
- Recognize the pitfalls
- Evaluate the delivered performance of all parties involved
- Implement maintenance contract management
Who should Attend?
This training seminar is suitable to a wide range of professionals involved in the area of maintenance contracts, but will greatly benefit:
- All professionals involved in procurement and supply chain management
- All professionals negotiating, managing and verifying maintenance contracts
- Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this seminar as a unit
- Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Outsourcing Considerations
- Introduction
- Asset Management - The Business Impact of Maintenance
- Considerations in Outsourcing Maintenance – What to outsource and what not?
- Risks Involved
DAY 2: Maintenance Contracts
- Maintenance Contract Types
- Parties Involved
- The Tendering Process – Modern Ways of Tendering
- Choosing the Right Contractor
- Costing the Service
- Defining Key Performance Indicators to Monitor the Performance of All Parties Involved
- Use of Balanced Scorecard with Performance Contracts
DAY 3: Developing the Maintenance Contract
- Vendor Management
- The Contracting Cycle
- Assemble a Team
- Assess, Determine and Specify the Required Service Levels
- Writing the Contract – Contents of a Maintenance Contract
- Implementing Contract Management – How to make it work? (Performance Management)
- Periodic Evaluation & Improvement
DAY 4: Grounding and Negotiating the Contract
- Expectations about Availability, Reliability and Costs
- The Extensive Preventive Maintenance Schedule – “tricks” of Maintenance Contractors
- The Seven Steps to Develop a Risk Based Maintenance Concept
- Using the Maintenance Concept to Negotiate More Effectively Lean Maintenance Contracts
- Negotiating the Contract – negotiation ploys
- Negotiating the Contract – negotiation tactics
- Negotiating Tips
DAY 5: Final Workshop
- Development of a Maintenance Contract in Groups
- Defining the Requirements and Service Levels
- Develop the Offer
- Selection Criteria
- Presenting the Bid
- Closing the Contract
- Evaluation of Results
- Wrap-up
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
Sessions in international locations
Online Sessions
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