An Interactive 5-Day Training Course
Maintenance Errors
Understanding and Preventing Human Error in Maintenance
Course Overview
Human factors are by far the largest cause of failures and incidents in maintenance. This goes not only for branches like aviation, but also for chemicals, oil & gas, energy and transportation. Investigation shows that approximately 12% of all aviation accidents are caused by a maintenance factor. At coal-fired power stations, 56% of forced outages happen within a week after a planned or maintenance shutdown. A power distribution company reported that on average between 50 and 60% of all failures are related to a maintenance error.
In the past, we faced serious and tragic accidents in various branches. Maintenance errors at least contributed to all of the above mentioned major accidents. Because we are heavily dependent on complex modern technologies with high speed and large power and volumes, maintenance errors can have serious consequences in terms of safety, environmental issues, downtime and costs. Considering the numbers and consequences, maintenance errors should be treated as a business risk. We cannot eliminate the risk of maintenance error completely, but we can manage it more effectively.
This GLOMACS Maintenance Errors training course introduces participants to the skills and knowledge area of maintenance errors. It demonstrates why people make mistakes, not only in executing a maintenance job, but also in planning & preparing the job, in writing the maintenance manual and in engineering the asset. It shows how we could learn of maintenance errors, by analysing technical failures and incidents in a structured way. And this GLOMACS training course demonstrates how we could manage maintenance error by managing the person, the task and the team; the workplace and the organization; and by creating a safety culture.
This GLOMACS Maintenance Errors training course will highlight:
- The Human Error in Maintenance Phenomenom and Why it is important?
- The Fundamentals of Human Performance – Psychology meets Engineering & Maintenance
- Different Types of Human Error
- Contributing Circumstances
- Basic Methodologies to Analyse Technical Failures and Incidents
- Principles of Maintenance Error Management: person – task – team – workplace – organization and how to implement it
- Creating a Safety Culture
Training Outline
DAY 1: Introduction to Human Error in Maintenance
- We do not want to talk about it, but...
- The Significance of Human Error in Maintenance
- Relationship with Risk & Risk Management
- The Human Risk
- The Psychological Aspects of Human Error
- Human Attention
- Levels of Human Performance: Skill-based, Rule-based, Knowledge-based
DAY 2: Human Error – What is it?
- Different Types of Human Error in Maintenance
- How to identify them?
- Contributing Factors and Circumstances
- The Consequences of Maintenance Errors
- Case Study
DAY 3: How to Learn from Maintenance Errors
- Basic Methodologies to Analyse Technical Failures and Incidents
- Multiple Realities
- Subjective Views
- Effective Problem Solving
- Cause and Effect Relations
- RCA Methodologies – Application
- Apollo RCA
- Tripod
- Case Study
DAY 4: Maintenance Error Management
- Principles of Maintenance Error Management
- Possible measures to take:
- Person & Team
- Workplace & Task
- Organisation
- Creating a Safety Culture
DAY 5: Implementation Workshop
- Implementation Aspects
- Performance Management: Influencing the Behaviour of People to Gain Better Results
- Action Plan
- Case Study
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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