An Interactive 5-Day Training Course
Managing Conflict, Decision Making & Empowerment
Promoting Positive Working Behaviours
Course Overview
Being able to manage conflict, as well as make the correct decision, and ensure you empower people to perform to the best of their ability are the key skills required by any effective leader and manager. An AMA survey by Thomas & Schmidt found that managers spend between 18–26% of their time dealing with conflicts, that could arise from poor decision making and lack of empowerment; that can amount to 10 hours of valuable time per week! Ensuring you create the right positive culture, have the ability to make effective decisions and empower your people to undertake the correct work will ensure overall success.
This GLOMACS training seminar been specifically designed to help leaders and managers control and reduce negative conflict; make effective and efficient decisions to aid the empowerment of others to achieve maximum potential. The programme incorporates the latest research of Emotional Intelligence (EI), neuro-science, psychology, personality research and cutting-edge communication and influencing techniques.
This GLOMACS training seminar will highlight:
- Yours and others natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – and help to manage it
- Powerful conflict-management strategies to use in any conflict situation
- Highly effective strategic and verbal techniques to provide effective decisions from your team
- Utilise the key skills needed to make effective decisions to move people from negative to positive mindset
- Master the art of empowering others to increase performance and personal potential
Training Objectives
- Understand your own and other’s conflict personality profiles and preferred approaches to conflict situations
- Deal with difficult people and situations using a large range of powerful techniques
- Utilise powerful practical and psychological decision making techniques
- Adapt practical decision making techniques to ensure positive and optimum outputs
- Develop and perfect the art of empowerment to increase performance and personal potential
Who should Attend?
This GLOMACS training course is suitable to a wide range of professionals who need to manage conflict situations as well as develop their decision making and empowering others to achieve success, including:
- Senior Managers
- Managers
- Supervisory / Team Leaders
- HR & L&D Personnel
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Conflict and Personal Conflict Strategies
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When One Overtakes the Other
- Benefits and Drawbacks of Conflict in the Workplace
- The Power of Emotional Intelligence in Conflict Situations
- Assessing Your Conflict-management Default Mode
- Utilising the Circles of Concern and Influence
- Key Motivations or Drivers of Individuals and Group
DAY 2: Advanced Interpersonal Skills For Conflict Management
- The Art to Successful Communication
- Personality Preference Assessment: Communicating with Different Personalities
- Using Powerful Questions to Gain the Right Information
- Active Listening Skills to Validate others’ Needs
- Building Rapport and the Circle of Trust Technique
- Transactional Analysis: The Power of Questions
- Perfecting the Art of Non-verbal Language Signals
DAY 3: Decision Making Process through Positive Influence
- Psychological Insights into Why and How We Make Decisions
- Models and Techniques for Decision-making
- Group Decision-making: Optimising the Best Results
- Master the Art of Positive Influence for Optimum Decision-making
- Framing and Re-framing Issues to Facilitate Positive Outcomes
DAY 4: Mastering Empowerment for Increased Performance
- Applying the Key Factors for Empowerment
- Defining the Perceptions of Performance Management
- Utilsing Motivation and Job Enrichment Factors for Increased Performance
- From Good to Excellent, ‘Power’ Empowerment Techniques
- Coaching Others to Excellence
- Empowerment Role-play and Analysis
DAY 5: Developing an Empowering Culture for Success
- Understanding the Key Factors in a Successful Organisation Culture
- High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
- Establishing Appropriate Organisational Values and Behaviours
- Making Your Organization a Desirable Place to Work
- Summary and Next Step
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
Sessions in international locations
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