An Interactive 5-Day Training Course
Root Cause Analysis (RCA) Facilitator Training
Maximizing the Effectiveness of Your RCA Sessions
Course Overview
This GLOMACS Root Cause Analysis Facilitator training course will enable you to organize and run effective RCA sessions in all departments of your company. This intensive training course will allow you to provide concise explanation of every aspect of the RCA method & the different roles, and guide the process of gathering and verifying information in the RCA and pursue agreement.
Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.
The RCA Facilitator is trained in RCA to facilitate multidisciplinary teams of experts in their task to solve problems. The facilitator is not an expert – the facilitator is leading the process, knows how to apply the RCA methods and avoids sideways in which, for example, to discuss what the right approach is. The RCA facilitator asks questions in a structural way (questionnaires) and guards the input of information in a way that everyone is involved and agrees with the factual and causal right information. Though the facilitator is not an expert, he or she understands the type of information and where to put it in the structure, e.g. Event Map, Problem Analysis or Human Factor Analysis.
Critical to success is a facilitator who is aware of the group dynamics during the RCA sessions. The facilitator must be able to switch roles between attention to people, process and technical complex content.
This GLOMACS training course will highlight:
- The RCA principles, methods, concepts, templates and process – Event Mapping, Problem Analysis and the Human Factor Analysis
- Classic issues and pitfalls in problem solving and decision making
- The use of visualized information like A3 reports
- The basics of Decision making, Implementation (IRA) and Observation, to complete the circle of continuous improvement
- Communication skills and insight in thinking and behavioral preferences
- Facilitator skills as systematic questioning, listening, recapitulating, dealing with frustrations, managing the process, flexible workflow, feedback and correcting people
- Effective application and implementation of these methods in daily practice
Training Outline
DAY 1: Introduction RCA Problem Solving and Event Mapping
- Introduction: Goals and Highlights of the RCA
- Introduction of the Facilitator Role
- Start Case Problem Solving
- How to Start RCA Event Map
- Theory: RCA Process and Template – All Aspects
- Theory: Ordering Information in RCA (Analytical Grammar)
- Theory and Exercises in Asking Questions
- Exercises in Event Mapping ‘EM Light’ (The 5-Why Way)
DAY 2: RCA Problem Analysis
- Theory: Problem Analysis
- Theory: Presentation Skills (Part 2)
- Presentations and Teaches for Participants (How to explain)
- Exercises and Cases
- Preparation of Reports A3
DAY 3: RCA Human Factor Analysis and Thinking Preferences
- Theory: Human Factor Analysis (HFA)
- Skills in the Use of the HFA Tool
- Theory: Behavior and Thinking Preferences (Hermann and De Bono)
- Theory: Coaching Principles
- Skills in Coaching Communication
DAY 4: RCA Exercises and Communication Skills
- Theory on the Communication Process
- Theory: RCA Connection to Communication
- Theory: RCA ‘Light to Apply on the Fly’
- Skill: RCA under Pressure or in Information Transfers
DAY 5: Risk Analysis, Decision Making and Implementation Issues
- Theory: Risk Analysis and Basis FMECA
- Exercise in Risk Analysis and Implementation of the RCA Role
- Exercise: Understanding Distinctive Perspectives on the Results (Exercise De Bono)
- Theory on Implementation and Observation of the Use of RCA
- Integration Exercise
- Celebrate Success
- Evaluation and Closure of Training
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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