An Interactive 5-Day Training Course
The Art of Advanced Communication for Healthcare Professionals
Communication, Persuasion, and Influence with a Focus on Emotional Intelligence
Course Overview
This intensive The Art of Advanced Communication for Healthcare Professionals training course, designed for healthcare professionals, emphasises advanced communication, combining principles of emotional intelligence, persuasion, and influence. It aims to enhance participants' communication skills, vital for effective leadership and patient care in the fast-paced, technology-driven healthcare environment.
Training Objectives
- Master planning and execution of effective communication strategies.
- Develop a deep understanding of one’s communication style and emotional intelligence.
- Gain proficiency in reading and adapting to feedback, body language, and communication styles.
- Enhance skills in presenting, persuading, and managing conflicts.
Who should Attend?
Healthcare professionals at any level within the organisation are keen to enhance their communication, emotional intelligence, and leadership skills.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Communicating Yourself in Healthcare
- What is Communication? Understanding its impact in healthcare.
- Types of communication
- Role and Beliefs in Communication: How personal beliefs affect interactions
- Emotional Intelligence: The foundation of effective communication
- Reading People: Developing awareness in a healthcare setting
- Case study: Enhancing your presentation skills and content
DAY 2: Verbal Communication and Emotional Intelligence
- Self-awareness and emotional intelligence
- Communication Styles: Adapting to diverse patients and colleagues
- Para-language: Understanding voice and tone
- Positive and negative language in patient care
- Giving & receiving feedback: Essential for team improvement
- Case study: Setting standards for staff and patient one-to-one conversations
DAY 3: Non-Verbal Communication in Healthcare
- Body Language: Interpreting and using non-verbal cues.
- Gestures and their meanings in different cultures.
- Communicating in Meetings: Strategies for effective team meetings.
- Written Communications: Clarity and professionalism in documentation.
- Case study: Improving written communication and reports
DAY 4: The Art of Presentation in a Healthcare Context
- Preparing to Present: Tailoring content to the audience
- Planning Content: What to say and what to omit
- Visual Aids: Enhancing understanding in presentations
- Managing Q&A Sessions: Engaging the audience
- Emotional State: Techniques for maintaining composure
- Case study: Conducting challenging conversations
DAY 5: Influence, Persuasion, and Conflict Management in Healthcare
- Models of Persuasion: Balancing push and pull strategies
- Understanding Conflict: Strategies for resolution in healthcare settings.
- Self-Perception vs. External Perception: Bridging the gap
- Talking Organisationally: Communicating effectively within the organisation
- Cross-Cultural Communication: Strategies for a diverse workplace
- Planning to Make a Difference: Implementing learned skills
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Sessions in international locations
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