An Interactive 5-Day Training Course
Operational Process Design and Improvement
Optimising Business Processes for Agility, Efficiency, and
Sustainable Performance
Course Overview
This Operational Process Design and Improvement training course equips professionals with advanced techniques for designing and improving operational processes to enhance performance, reduce inefficiencies, and deliver value. It focuses on process-centric thinking to support organisational agility and customer satisfaction.
Participants will gain practical tools and methodologies to map, analyse, redesign, and optimise business processes for maximum impact. The training course addresses both strategic and tactical aspects of operational excellence, making it essential for leaders driving transformation.
This Operational Process Design and Improvement training course will highlight:
- End-to-end process design fundamentals and best practices
- Analytical techniques for diagnosing process inefficiencies
- Tools for process mapping, modelling, and redesign
- Application of Lean and continuous improvement principles
- Measuring and sustaining improved process performance
Training Outline
DAY 1: Understanding Process Design and Performance
- Introduction to process thinking and value creation
- Key components of operational process design
- Process performance indicators and metrics
- Types of processes: core, support, and management
- Defining process scope and boundaries
- Value chain and process architecture
- Case examples of successful process design
DAY 2: Process Mapping and Analytical Tools
- Process documentation techniques (SIPOC, flowcharts)
- Tools for capturing current state processes
- Process analysis for identifying bottlenecks
- Root cause analysis for underperformance
- Assessing cycle time, cost, and quality factors
- Swimlane diagrams and cross-functional mapping
- Using data for process insight and decision-making
DAY 3: Process Redesign and Lean Principles
- Principles of Lean process improvement
- Identifying and eliminating waste (TIMWOOD)
- Redesign approaches for future-state processes
- Error-proofing and simplification strategies
- Balancing efficiency with flexibility
- Customer-centric process design
- Selecting improvement opportunities and priorities
DAY 4: Implementation and Change Enablement
- Developing a process implementation plan
- Change management in process redesign
- Stakeholder communication and alignment
- Piloting and scaling improved processes
- Training and support systems
- Creating a process governance structure
- Addressing resistance and maintaining engagement
DAY 5: Measuring, Sustaining, and Innovating Processes
- Establishing performance measurement systems
- Process dashboards and visual management
- Auditing and continuous monitoring practices
- Embedding continuous improvement mindsets
- Linking process innovation to strategy
- Leveraging technology for process automation
- Action planning for personal and organisational impact
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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