An Interactive 5-Day Training Course
Operational Process Design and Improvement
Optimising Business Processes for Agility, Efficiency, and
Sustainable Performance
Course Overview
This Operational Process Design and Improvement training course empowers professionals with advanced techniques to enhance operational performance, eliminate inefficiencies, and deliver greater value across business functions. With a strong emphasis on process-centric thinking, the training course supports organisational agility and customer satisfaction by equipping participants with the skills to map, analyse, redesign, and optimise business processes. It addresses both strategic and tactical dimensions of operational excellence, making it an essential learning experience for leaders and professionals driving transformation within their organisations.
By participating in this training course, attendees will develop a deep understanding of operational process design principles and learn to apply diagnostic tools to assess current workflows. They will gain the capability to redesign processes in alignment with organisational goals, implement Lean and continuous improvement methodologies, and establish performance measures to ensure sustainable results. Organisations that invest in this training course will benefit from streamlined operations, reduced waste, improved responsiveness, and a culture of continuous improvement. Participants will also be empowered to collaborate across departments, align processes with strategic objectives, and contribute meaningfully to innovation and long-term success.
This Operational Process Design and Improvement training course will highlight:
- End-to-end process design fundamentals and best practices
- Analytical techniques for diagnosing process inefficiencies
- Tools for process mapping, modelling, and redesign
- Application of Lean and continuous improvement principles
- Measuring and sustaining improved process performance
Training Outline
- Introduction to process thinking and value creation
- Key components of operational process design
- Process performance indicators and metrics
- Process documentation techniques (SIPOC, flowcharts)
- Tools for capturing current state processes
- Process analysis for identifying bottlenecks
- Principles of Lean process improvement
- Identifying and eliminating waste (TIMWOOD)
- Redesign approaches for future-state processes
- Developing a process implementation plan
- Change management in process redesign
- Stakeholder communication and alignment
- Establishing performance measurement systems
- Process dashboards and visual management
- Auditing and continuous monitoring practices
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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