An Interactive 10-Day Training Course
The Oxford Business Excellence for Healthcare Professionals Certificate Programme
The Road to Excellent Healthcare Provision
Course Overview
This Oxford Business Excellence for Healthcare Professionals Certificate Programme combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.
The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.
This GLOMACS training course on Oxford Business Excellence for Healthcare Professionals Certificate Programme will highlight:
- Different healthcare systems’ advantages and disadvantages
- The principles of Business Excellence and the RADAR logic
- Case Studies showing application of business excellence assessment in healthcare organisations
- Culture of innovation and learning required to deliver excellent outcomes
- Application of a holistic framework to deliver excellent healthcare
Training Outline
DAY 1: Global Healthcare Models
- Providing 21st Century healthcare
- The Beveridge Model
- The Bismarck Model
- The National Health Insurance Model
- The Out-of-Pocket Model
- Your country’s healthcare system?
DAY 2: Introducing the Business Excellence Model
- Origins of Business Excellence
- Baldrige Model
- Deming and the gurus
- EFQM Business Excellence Model
- Other Quality Standards & Frameworks
DAY 3: Results Orientation
- Introduction of RADAR logic
- Determine Results required
- Link Processes to Results
- Are results uniformly delivered?
- Internal & external benchmarks
- Learn from Results
DAY 4: Patient Centered Care (Customer Focus)
- Define excellent care
- New ways of delivering care
- Socio economic factors
- Telehealth
- Technology advances
- Healthcare costs
DAY 5: Leadership and Constancy of Purpose
- External environment
- Organisational capacity
- Management of Risks
- Crisis management (Pandemic)
- Using SWOT analysis and results
- The planning process
DAY 6: Management by Process and Facts
- Designing and managing processes
- Process Outcomes: Efficiency and Effectiveness
- Single and Double Loop thinking
- Innovation vs protocols
- Teamwork
- Seeking and using patient feedback
DAY 7: People Development & Involvement
- Developing all staff
- How essential are top class clinical skills?
- We are all in it together…
- Key people skills: communicating, delegating, persuading
- Overcoming silo mentality
- Management, Clinicians and HR
DAY 8: Partnerships: Primary, Secondary, Tertiary Health and Social Care
- Roles & responsibilities
- Information exchange
- Why HEALTH and social care?
- Other partnerships: the not for profit sector
- Supporting families and communities
- Measuring effectiveness
DAY 9: Public Responsibility
- The Four principles of health care ethics
- Different perspectives: manager, clinician, patient
- Managing growing costs of research and provision
- Managing supply chains
- Managing societal expectations
DAY 10: Towards Excellence
- Recognising the Excellence journey
- Identifying key challenges
- Managing key stakeholders
- Review of the Excellence principles
- Review of key leadership qualities
- Personal Action Planning
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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