An Interactive 5-Day Training Course
Essentials of Quality Assurance
Techniques and Standards to Develop a Quality Philosophy
Course Overview
Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.
This GLOMACS training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.
Training Outline
DAY 1: International Standardization and the Global Organizational Benefits
- History of international standardization
- Introduction to ISO 9001: 2015
- Economic benefits of standardization
- Organizational benefits of standardization
- Standards as a mechanism or controlling organizations risks
- Risk Management Systems
- Risk Management Principles
- A teamwork approach to quality
- Teambuilding exercise
DAY 2: Introduction to Quality Assurance and Control
- An introduction to quality assurance and control
- Comparison between QA and QC
- History of quality assurance
- Models of quality assurance and control
- Concepts of Total Quality Management
- Deeming’s Fourteen Points and other approaches
- Culture of Quality – The Role of TQM
- Twelve Obstacles to Implementing Quality
- The Process Approach of ISO 9001:2015
DAY 3: Process Approach to Managing Quality Assurance
- The benefits of the process approach
- The ISO High Level Structure – Annex SL
- ISO 9001 and a framework for managing quality assurance
- The PDCA Approach
- Objectives and KPI’s
- Needs and Expectation of Interested Parties
- The definition of ‘Stakeholders’
- Risk Based Thinking
- Managing Risk and opportunity in a quality management system
- Assessing Risk and Opportunity within a Quality Management System
DAY 4: Principles of Quality Assurance and Control
- Core principles in achieving total quality management
- Principles of TQM
- Prevention not Correction
- Customer focused quality
- Establishing vision & mission
- Establishing A Quality Policy
- Planning for a Quality Management System
- 12 Steps for Implementing a QMS
- Supporting the Quality System (Resources & Competence)
- Opportunities for organizational continuous improvement
- Building quality through teamwork
DAY 5: Guidelines for Auditing Quality Assurance and Control as Required by ISO 19011
- Process Improvement
- Benchmarking
- Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
- EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
- Route Cause Analysis
- Objectives and KPI’s
- Measuring Results – The Cost of Quality
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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