An Interactive 10-Day Training Course
Quality Assurance and Management System
Concepts for Quality Management, Implementation & Audit
Course Overview
With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of good and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.
This GLOMACS 10-day training course is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training course will focus on background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third party auditing, which provide assurance that systems are maintained and improved.
Modules
This training course is split into two modules:
Module I - Essentials of Quality Assurance
Module II - Quality Assurance in Practice
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Training Outline
Module 1: Essentials of Quality Assurance
DAY 1: International Standardization and the Global Organizational Benefits
- History of international standardization
- Introduction to ISO 9001: 2015
- Economic benefits of standardization
- Organizational benefits of standardization
- Standards as a mechanism or controlling organizations risks
- Risk Management Systems
- Risk Management Principles
- A teamwork approach to quality
- Teambuilding exercise
DAY 2: Introduction to Quality Assurance and Control
- An introduction to quality assurance and control
- Comparison between QA and QC
- History of quality assurance
- Models of quality assurance and control
- Concepts of Total Quality Management
- Deeming’s Fourteen Points and other approaches
- Culture of Quality – The Role of TQM
- Twelve Obstacles to Implementing Quality
- The Process Approach of ISO 9001:2015
DAY 3: Process Approach to Managing Quality Assurance
- The benefits of the process approach
- The ISO High Level Structure – Annex SL
- ISO 9001 and a framework for managing quality assurance
- The PDCA Approach
- Objectives and KPI’s
- Needs and Expectation of Interested Parties
- The definition of ‘Stakeholders’
- Risk Based Thinking
- Managing Risk and opportunity in a quality management system
- Assessing Risk and Opportunity within a Quality Management System
DAY 4: Principles of Quality Assurance and Control
- Core principles in achieving total quality management
- Principles of TQM
- Prevention not Correction
- Customer focused quality
- Establishing vision & mission
- Establishing A Quality Policy
- Planning for a Quality Management System
- 12 Steps for Implementing a QMS
- Supporting the Quality System (Resources & Competence)
- Opportunities for organizational continuous improvement
- Building quality through teamwork
DAY 5: Guidelines for Auditing Quality Assurance and Control as Required by ISO 19011
- Process Improvement
- Benchmarking
- Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
- EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
- Route Cause Analysis
- Objectives and KPI’s
- Measuring Results – The Cost of Quality
Module 2: Quality Assurance in Practice
DAY 6: Designing and Implementing ISO9001
- The PDCA Approach
- Risk Based Thinking
- The Organization and Context
- Needs and Expectation of Interested Parties
- Significance of Effective Leadership Roles
- Role and Responsibilities of Leaders in ISO9001
- Culture of Quality – The Role of TQM
DAY 7: Planning and Operating a Quality Management System
- Establishing Policies
- Planning for a Quality Management System
- Assessing Risk and Opportunity within a Quality Management System
- Supporting Your System – resources, competence
- Operations, Planning and Control
DAY 8: Audit as a Management Tool
- Management Systems Auditing
- The Face of a Systems Auditor
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of Systems Audits
- Planning Audits
- Audit as Part of Performance Monitoring and Organizational Improvement
DAY 9: Audit in Practice
- Developing a Programme of Audits
- Planning an Audit
- Opening Meetings
- Audit Questions and Use of Check Lists
- Conducting the Audit
- Role Play Exercise
DAY 10: Document Management in Your Quality Management System
- Building a Document Control System
- Document Life Cycles
- Consistency in Document Appearance, Notation and Circulation
- Maintaining the Integrity of Document Controls
- Availability of Documents to Interested Parties
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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