A Human Resource Certification Institute (HRCI) Pre-approved Training Course
Benchmarking : Comparing Your Performance with the Best
Tools and Methodologies for Continuous Quality Improvement
Course Overview
Benchmarking is one of the most recognized and widely used business tools. Benchmarking is a practical way to analyze procedures, statistics, products, and services in a related environment – those of a competitor, partner, or another department of the same organisation. Its primary purpose is to provide avenues for improvement in private, government and non-governmental organizations. This introductory training course will focus on the practical and theoretical aspects of benchmarking and performance improvement.
You will learn why benchmarking is a viable tool that provides useful information for improving virtually any organisation or activity. You will discover the practical benefits of benchmarking and how to use these in your department, team or organisation. This exciting and innovative training course will focus on the practical and theoretical aspects of benchmarking.
This GLOMACS training course will highlight:
- An introduction to benchmarking
- Performance measurement principles
- The different types of benchmarking and when to use them
- How to run a benchmarking project more effectively
- Understanding data, metrics and analysis tools
Training Outline
DAY 1: Performance Measurement: Why It Matters and How To Do It?
- The Need for Performance Measurement
- Using Measurement to Transform Your Organisation
- The History of Measurement
- Key Performance Indicators (KPI) Explained
- Measuring the Correct Things
DAY 2: The Process of Benchmarking
- History of Benchmarking
- Benchmarking Terminology
- Strategic, Performance and Process Benchmarking
- Internal vs. External Benchmarking
- Applying the Most Appropriate Benchmarking Approach
DAY 3: Conducting a Benchmarking Project
- How to Identify Suitable Benchmarking Projects
- Running a Successful Benchmarking Project
- The Phases of Benchmarking
- Identifying and Selecting Metrics and Partners
- Benchmarking Project Management
DAY 4: Understanding Data, Metrics and Analysis Tools
- Data Use and Abuse: Using Data Constructively
- A Simple Revision of Key Statistical Terms and Techniques
- The Importance of the Standard Deviation and Variance
- The CATWOE Technique, RCA, 5-Whys and Cause & Effect
- Collecting and Analysing Benchmarking Information
DAY 5: Essential Tools for Benchmarking and Continuous Improvement
- Kaizen and Continuous Improvement
- DMAIC and Six Sigma
- Poka-Yoke Approaches
- Legal and Ethical Issues in Benchmarking
- Personal Action Planning
Certificates
- On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Accreditation
GLOMACS is proud to hold the Approved Provider status with HR Certification Institute (HRCI®), an internationally recognized certifying organization for the human resource profession. This partnership grants us the ability to provide pre-approved HR Courses which qualify for re-certification credit of HR Professionals.
HR Certification Institute's® (www.HRCI.org) official seal confirms that GLOMACS meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®."
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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