An Interactive 5-Day Training Course
Advanced Mediation Skills
Mediation as a Tool for Alternative Dispute Resolution
Course Overview
This highly interactive Advanced Mediation Skills training course explores advanced innovative skills and strategies for single and multiparty mediations. This training course links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this training course with an understanding of advanced processes and techniques to enable them in their business environments.
This GLOMACS training course will highlight:
- The importance of your own perceptions and cognitive biases when mediating conflict
- Your effectiveness in mediation by understanding key skills, tools and strategies and how to apply them in practice
- Methods for mediating complex and multiparty mediations
- The latest international best practices in mediation
- How conflict management coaching can be employed as part of the pre and post mediation processes
Training Objectives
At the end of this training course, you will learn to:
- Understand the various advanced techniques available to mediate conflict
- Gain a deeper insight to practical conflict analysis tools
- Expand your range of advanced mediation skills, tools and strategies
- Effectively identify and analyze existing and potential conflicts in your organisation
- Develop a range of highly effective conflict resolution tools and strategies that can be used complex multiparty mediations
Who should Attend?
This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:
- All Professionals
- Managers and Team Leaders
- Workplace Mediators
- Anyone who wishes to enhance their conflict resolutions skill set and to become a more effective mediator
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
Training Outline
DAY 1: Approaches to Mediation & Managing Conflict
- The Importance of Perception and Cognitive Bias
- The Neuroscience of Conflict
- Stages and Causes of Conflict
- The Conflict Triangle
- Mediation and the Alternative Dispute Resolution Spectrum
- The Mediation Process and Principles
- Personal Conflict Style Assessment
- Practical Mediation Techniques
DAY 2: Effective Mediation Skills and Techniques
- Conflict Analysis Tools
- Emotional Intelligence and Its Role in Mediation
- Building Trust, Rapport and Cooperation
- Non-verbal Communication
- Informal and Shuttle Mediation
- Selecting a Strategy to Guide Mediation
- Designing a Mediation Plan and Preparation Checklist
- Practical Mediation Exercise
DAY 3: Productive Mediation Practice
- Co-Mediation Skills
- Confidentiality Agreements
- Creating Conditions for Dialogue
- Managing the Mediation Process
- Setting an Agenda and Defining Issues
- Managing Joint Meetings
- Generating and Assessing Options for Settlement
- Practical Mediation Exercise
DAY 4: Team Multiparty Mediation & Conflict Coaching
- Strategies for Multiparty Mediations
- Dealing with Challenging Situations and Strong Emotions
- Strategies for Reaching Closure and Moving beyond Deadlock
- Achieving Formal Agreement or Settlement
- Practical Multiparty Mediation Exercise
- Conflict Management Coaching and its Benefits
- Conflict Coaching Skills
- Pre and Post Mediation Coaching
DAY 5: Cross-Cultural Mediation
- Culture and its Importance to Mediators
- Variations in Cultural Values
- The Importance of ‘face’ in Mediation
- International Communication Patterns
- Advice for Cross Cultural Mediators
- Code of Ethics and Standards of Practice
- Individual Action Plans
- Summary Session and Questions
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
Sessions in international locations
Online Sessions
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